Get the help you need, when you need it. Simple, fast, and personalized support based on your subscription level.
Unlike other CRMs that make you navigate confusing support portals, we keep it simple. Just log in to your account to access support directly.
No separate support accounts. No confusing portals. Just login and get help.
Getting support is simple. No confusing portals, no separate accounts. Just login and go.
Use your regular Arvelo Built CRM login credentials. No separate support account needed.
Once logged in, navigate to the Support section in your dashboard. Your support level is automatically recognized.
Create a support ticket, call us, or chat with your account manager (Enterprise). We'll respond based on your subscription level.
Our team responds according to your support tier. Enterprise gets maximum attention, but everyone gets quality support.
We've been Salesforce customers. We know how frustrating their support system can be.
No! Just use your regular Arvelo Built CRM login. Once you're logged in, you can access the Support Center directly from your dashboard. No separate accounts, no confusing portals.
Your support level is automatically determined by your subscription tier (Starter, Professional, or Enterprise). When you login and access support, you'll see your support options based on your current plan.
Yes! Support levels are tied to your subscription tier. If you upgrade from Starter to Professional, or Professional to Enterprise, your support level automatically upgrades as well.
While Starter plan has standard support hours, we understand urgent issues happen. Contact us and we'll do our best to help. For mission-critical needs, consider upgrading to Professional or Enterprise for faster response times.
Salesforce requires you to create a separate Trailblazer account and navigate their community portal, which can be confusing and time-consuming. We keep it simple: just login to your CRM account and access support directly. Your support level is automatically recognized based on your subscription.
Yes! Enterprise customers have access to 24/7 phone support, a dedicated account manager, and guaranteed 1-hour response times. This is included in the Enterprise subscription - no extra fees, no add-ons required.