Terms of Service

1. Acceptance of Terms

By accessing or using Arvelo Built CRM, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

These Terms constitute a legally binding agreement between you ("User", "Customer", or "you") and Arvelo Built CRM. Your use of the Service indicates your acceptance of these Terms.

2. Description of Service

Arvelo Built CRM is a cloud-based Customer Relationship Management (CRM) platform that provides:

• Lead and opportunity management
• Contact and account management
• Sales pipeline tracking
• Activity logging and timeline
• Email integration and parsing
• Reporting and analytics
• Multi-tenant data isolation
• API access for integrations
• Mobile-responsive web interface

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Password Requirements

Passwords must meet the following security requirements:

• Minimum 17 characters in length
• Must include uppercase letters, lowercase letters, numbers, and special characters
• Cannot reuse the last 10 passwords
• Must be changed every 90 days for administrative accounts

3.3 Account Security

You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Using two-factor authentication when available

We implement industry-standard security measures, including encryption, secure sessions, and access controls, but cannot guarantee absolute security.

4. Multi-Tenant Architecture and Data Isolation

4.1 Tenant Isolation

Arvelo Built CRM uses a multi-tenant architecture where data is logically separated by tenant. Each tenant's data is isolated and cannot be accessed by other tenants, except as explicitly permitted by SUPER_ADMIN roles for support purposes.

4.2 Data Ownership

You retain all ownership rights to your data. We do not claim any ownership rights to your content, data, or information uploaded to the Service.

4.3 Data Access

Access to your data is restricted to:

• Authorized users within your tenant
• Arvelo Built CRM support personnel (with your explicit permission)
• As required by law or legal process

5. Subscription and Payment Terms

5.1 Subscription Plans

We offer various subscription plans with different features and pricing. Current pricing is available on our website and may change with 30 days' notice to existing customers.

5.2 Free Trial

We may offer a free trial period. During the trial, you have full access to the Service. At the end of the trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends.

5.3 Payment Terms

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method automatically
• Failed payments may result in service suspension
• Price changes will be communicated 30 days in advance

5.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods.

6. Acceptable Use Policy

6.1 Prohibited Activities

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws
• Upload, transmit, or store malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to the Service or other accounts
• Reverse engineer, decompile, or disassemble the Service
• Use automated systems to access the Service without authorization
• Interfere with or disrupt the Service or servers
• Violate any intellectual property rights
• Harvest or collect information about other users
• Use the Service to send spam or unsolicited communications
• Impersonate any person or entity

6.2 Content Restrictions

You may not upload, store, or transmit content that:

• Is illegal, harmful, or violates any laws
• Infringes on intellectual property rights
• Contains personal information of others without consent
• Is defamatory, harassing, or discriminatory
• Contains sensitive financial information (credit cards, SSNs) unless encrypted

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service, including its design, functionality, code, trademarks, and documentation, is owned by Arvelo Built CRM and protected by copyright, trademark, and other intellectual property laws. You receive only a limited, non-exclusive, non-transferable license to use the Service.

7.2 Your Content

You retain all rights to your data and content. By using the Service, you grant us a limited license to:

• Store, process, and display your content as necessary to provide the Service
• Create backups and maintain system integrity
• Use aggregated, anonymized data for service improvement

8. Data Protection and Privacy

8.1 Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication and authorization
• Regular security audits and monitoring
• Access controls and audit logging
• SOC 2 compliance standards

8.2 Data Processing

We process your data only as necessary to provide the Service. We do not sell your data to third parties. For detailed information about data collection and use, please see our Privacy Policy.

8.3 Data Retention

We retain your data for as long as your account is active. Upon account termination, we will delete your data within 30 days, unless retention is required by law.

8.4 Data Export

You may export your data at any time through the Service's export functionality. We provide data in standard formats (CSV, Excel) for portability.

9. Service Availability and Uptime

9.1 Service Level Agreement

We strive to maintain 99.9% uptime. However, we do not guarantee uninterrupted or error-free service. Scheduled maintenance will be communicated in advance when possible.

9.2 Service Modifications

We reserve the right to modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of material changes that affect your use of the Service.

9.3 Force Majeure

We are not liable for service interruptions caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, internet outages, or third-party service failures.

10. Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARVELO BUILT CRM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10.3 Indemnification

You agree to indemnify and hold harmless Arvelo Built CRM, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your content or data

11. Termination

11.1 Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or by contacting support.

11.2 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms
• You fail to pay fees when due
• You engage in fraudulent or illegal activity
• We are required to do so by law

11.3 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• We will delete your data within 30 days (unless retention is required by law)
• You may export your data before termination
• All outstanding fees remain due

12. API and Third-Party Integrations

12.1 API Access

We provide API access subject to rate limits and usage restrictions. API access may be revoked if abused or used in violation of these Terms.

12.2 Third-Party Services

The Service may integrate with third-party services. Your use of third-party services is subject to their terms and conditions. We are not responsible for third-party services or their availability.

13. Compliance and Legal Requirements

13.1 Compliance

You are responsible for ensuring your use of the Service complies with all applicable laws, regulations, and industry standards, including:

• Data protection and privacy laws (GDPR, CCPA, etc.)
• Industry-specific regulations
• Export control laws
• Anti-spam laws (CAN-SPAM, CASL)

13.2 Audit Rights

We maintain comprehensive audit logs of all system access and data modifications. These logs may be reviewed for security, compliance, or legal purposes.

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14.2 Dispute Resolution Process

Any disputes arising from these Terms or the Service shall be resolved through:

1. Informal Resolution: Parties agree to attempt good faith resolution for 30 days
2. Mediation: If informal resolution fails, disputes shall be resolved through binding mediation
3. Arbitration: If mediation fails, disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association

14.3 Class Action Waiver

You agree that any disputes will be resolved individually and not as part of a class action or consolidated proceeding.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the Service with at least 30 days' notice. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using the Service and cancel your account.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Arvelo Built CRM regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16.5 Notices

Notices to you may be sent via email to the address associated with your account or through the Service. Notices to us should be sent to the contact information provided on our website.

16.6 Relationship

These Terms do not create a partnership, joint venture, employment, or agency relationship between you and Arvelo Built CRM.

17. Contact Information

If you have questions about these Terms, please contact us: